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Team E-Z Auto has a well-rounded staff and we are excited to help you realize your goals. We pride ourselves on being a car dealership that cares for our customers, by going the extra mile so you can go further and do more with your purchase. Our attentive staff will be there for you from start to finish. Come by and meet our team so we can help you jumpstart your journey to financial freedom and credit recovery in your quality assured vehicle.

Our Customer Service Experience

by Geoff McElhattan - Posted 2 years ago

Team E-Z Auto boasts the best customers in Fayetteville, NC. We wanted to share some of their experiences, all from real people sharing their real stories. When you buy or lease from us, you are a member of Team E-Z Auto...not just a number. Visit our finance page here to start your journey.  Here is the experience from Robert R. HIs testimony has been altered for clarity.

“I don't even know where to start! Let's go ahead and start with the fact that I've tried about nine different car lots before reaching Team E-Z Auto! Every car lot wanted a substantial down payment or a co-signer to purchase a truck. I didn't want to include anyone with my responsibility, so I didn't even bother with wanting a co-signer. I called E-Z auto while I was at work, and Ha'ani answered my call. I tried to complete an application over the phone for the 2009 Chevy Colorado they had on their lot; she asked me to hold and transferred my call to Buddy, who informed me that they couldn't fill out an application over the phone for privacy issues which is understandable! Later on that same day, I went to E-Z Auto 30 minutes before they closed, and they were more than happy to help me out! Buddy let me test drive the truck for 20 minutes to get a feel for the Quality Assured Vehicle. I was delighted with the truck, and its condition, so I asked Buddy what it would take to drive it home. He sent me over to Ha'ani's desk to do some application paperwork! I couldn't be more impressed with her professionalism, kindness and feel comfortable with the application process. After the application process, I was sent back to Buddy's desk, and he said that my down payment wasn't enough! (on a side note, I felt myself starting to get frustrated  thinking it would be another sorry, we can't help you until you spill out more of your money type of deals!) But that wasn't the point whatsoever! Buddy let me know that he wanted my monthly payments to be lower, and the only way to do that is with a larger down payment. I only had half of what they wanted down, but instead of Team E-Z Auto showing me the door, Buddy asked me how long it would take me to come up with the other half. I told him within a month! Check this out! He set up small payments for the rest of the down payment. After my first small payment, they let me drive the truck home! But wait! There is more to this story. While I was signing all the paperwork with Curtis, another awesome person here at E-Z Auto, I asked Buddy when the last oil change was performed. Buddy grabbed my keys, took it to their shop, and had the oil changed while signing all my paperwork! Curtis explained everything in detail and answered all of my questions in detail. I understood all that little print that other dealers try to push you out the door with! So that evening, I drove the truck all around town super excited, and I noticed the brakes were squeaking and the front end was shuttering. I took the truck to them the next day. Buddy immediately took it to his shop and fixed it with no hassle whatsoever! In conclusion, Team E-Z Auto makes you feel like family. You are essential and not just an easy target. I have never felt more at home than any other place. Thank you, Buddy, Chris, Curtis, and Ha'ani; you guys are amazing!”

We are a used car dealer that cares about your life and your story. Our in-house finance team works to get you delivered regardless of credit. Good credit, bad credit, no credit, we work with you to get you in your Quality Assured Vehicle. Leave us your story, click here! You also get entered to win $50.